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If we had known then what we know, there is no way we would have ever bought a Jayco or any Thor Industries product. While we knew there would be some issues to be dealt with when buying the camper, we had no idea that the Jayco Warranty team would put such effort to slow walk approvals, part ordering/ shipping, and flat no follow up with CW to verify they actually performed the work.

We dropped our unit off the CW no less than 4 times and were told they completed the requested warranty claims and obviously did absolutely nothing (fraud). Let our unit sit for months and say it was Jayco holding up the parts, stealing property out of our unit, claiming to fix a water leak with it leaking again and again and again and us finding shop rags laying under the leak as if that was a fix. Service writer after Service writer after Service writer promising the world and screwing us over.

CW Tallahassee is the worst example of customer service of any business I have had the unfortunate circumstance to be involved with. GM Linda Salis is a *** poor excuse for a leader and manager. We havent asked for anything superordinary, just take care of the issues requested and obvious warranty and let us move on. But they're horrendous business practices make as hard on themselves as it does the customers. Its dumbfounding and totally unecessary.

Unfortunately I don't have the luxury to dump the unit and move on to another brand, but cannot wait for that day. I have included a few of the 28 issues documented and served up to CW, Jayco, and Thor Industries.

The water heater plastic fitting leak.

The smoke detector that never had the shipping tag pulled out of the battery during our $400 "dealer prep".

The TV mount installed unlevel and supposedly repaired after ordering a new mount and leveling (twice fraud and possibly racketeering if the money crossed state lines and it can be proven as a common business practice at multiple CW locations.

The tongue jack that Jayco misapplied not utilizing any engineering practices nor field measuring tongue weight because the did not take into account the additional weight of a bunkhouse, refrigerator, and outdoor kitchen all at the bow of the camper effecting tongue weight.

I have choice words for Lemonis and if he ever has the plums to talk face to face I'm sure I would get the same BS speak they have trained there store people to spew.

Sheldon Mashburn

Reason of review: Poor customer service.

Monetary Loss: $33000.

Preferred solution: Full refund.

Location: 31300 Blue Star Hwy, Midway, FL 32343, USA

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Guest

Never go to camping w there the worst. Lazydays will do warranty work,.

Guest

You never said that the tongue jack worked or did not work. The TV mount was unlevel and you think this is fraud and racketeering.

Give me a break. The battery plastic strip is used to maintain the charge of the battery before its purchased. Why not just pull it out and problem fixed. Is that fraud too?

Water heater fitting is a pex plumbing fitting. I'll give you this one. Anyone with plumbing experience can fix this pretty easy if they can get to it.

I suggest you take an rv repair course and get yourself a decent set of tools. Campers are not for the faint of heart or those not mechanically inclined

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