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Poor quaility and workmanship and no responce from Jayco

Have owned several campers over the years but have never seen one with this poor quality and workmanship as the current 2019 Jayco Octane Super Lite 273 I now have. Was told Jayco was a Company that cared about their customers but have found they ignore you just like the others.

User's recommendation: Don't Buy Jayco products.

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ID
#1937565 Review #1937565 is a subjective opinion of poster.
Loss
$3500
Preferred solution
Let the company propose a solution

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New Reviewer

Campers World in Davenport, Iowa will not stand behind their travel campers

Update by user Apr 14, 2020

In addition Campers World of Davenport is asking for an addional $90 for looking at the frig to determine that they will not stand behind the guarantee.

Original review posted by user Apr 14, 2020
We were camping in Florida for 3 months and shortly after arriving our refrigerator quit. We were required to have a certified Norcold repairman, which we found after several phone calls. He came to our campsite and did some checking and ordered a new cooling coil for it. It took several days to do all this. When he came to install the part and took the frig apart, he realized that the fins inside of refrig was improperly installed. He notified Norcold of this and documented all of this because in his opinion it will quit again and if the guarantee is over we might have trouble getting it covered. Well, quess what? CW of Davenport, will not stand behind it now even though the camper was purchased in August of 2019 and this all happened 5 months later. We had to throw away around $250 of food besides being without a refrigerator for over a week. We had to dine out for this time.

User's recommendation: Do not believe anything Campers World tells you in regards to guarantee.

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ID
#1869771 Review #1869771 is a subjective opinion of poster.
Cons
  • Service
Loss
$850
Preferred solution
We should not have to pay for service of a refrigerator that was under warranty for them to determine that nothing is wrong with the refrigerator. Which it was temporaily repaired to get us back to our vacation.
New Reviewer

Be aware of delays getting warrantee work approved and done

Jayco - Be aware of delays getting warrantee work approved and done
Jayco - Be aware of delays getting warrantee work approved and done
Purchased our 2019 Precept Prestige 36H in November 2019. Gave the dealer a list of items needing repair during the walk through. We have added several items to the list over the past 3 months while living in the RV full time. This list was sent to the dealer for further approvals of repairs. We went in for our punch out list of repairs in December, but the wrong list was given to the technician (dealers issue), and wasted an entire day and only one item was fixed (leaking water filter causing a continuous stream of water because of a missing O ring). Now we are at the end of February and still no response from the dealer on the warrantee list being approved, even after several emails and phone calls to follow-up on the status. Jayco closes for Christmas holidays, so everything gets backed up. Purchasing a new RV in the fall/winter may save you money but it does not save you time or frustration. We understand the POLICY is approval is required from Jayco to have the warrantee work done, before the dealer can order the parts. Then we have to wait for the parts to arrive before we can even schedule a time for the work to be done. As a result, I hope we can still leave FL in April, or will we be stuck here waiting in repairs for another 3 months, arggggg. This process needs to be corrected to improve “Customer Service”, it’s a real shame when you find an RV that will meet your full time lifestyle and have to become so frustrated with the lack of response time and service. As for the repairs, so far a lot of them are relatively minor and do not interfere with our life in the RV or moving it....we are so glad of that.
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1 comment
#1886856

Update 7/1/2020 - Well now it’s July and we are still waiting for these issues to be resolved. We were told everything was approved, but parts would take 6-8 weeks to come in.

It’s now been 12 weeks all part are in, but no technician is available to do repairs despite our appointment we made a month ago. If they can not do the work, then they should have notified us before we arrived. Service manager is not sympathetic and the list of fixes keep growing. Just this week the rear stabilizer will only operate manually, electric windshield blind does not roll down completely, and the large slide does not always go out or return without pushing it.

I am ready to travel to Indiana to have these things fixed!

The dealer wants to sell and not provide good customer service, which will impact Jayco’s reputation. I should say, I expect issues, but not the lack of service.

ID
#1801144 Review #1801144 is a subjective opinion of poster.
Product
Jayco Rv Warranty
Pros
  • Great layout
  • Floorplan
Cons
  • Warrantee work process
Preferred solution
I want our work approved, parts delivered and the work done!

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New Reviewer

Dont go near them

Bought a new Jayco Journey pop up and the fridge stopped working after 3 and half years only used it for 3 to 4 months in total contacted Consumer affairs but they couldn't get any satisfaction from the manager there. The manager said that you need to start the fridge every month to stop the gas leaking and stop it getting rusty.we were never told this. They take your money and dont care after that Disgusted with Jayco
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ID
#1798714 Review #1798714 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Let the company propose a solution

Do not purchase Jayco Pinnacle 2011 35 KPTS

Large slide has been an issue. We purchased a little used unit privately not knowing there were going to be issues. Worked fine at first but quit without warning. Had motors on big slide replaced once and are having issues again. Now stuck with having to get mobile repair. Would NEVER buy a unit with big slide again because the slide is so big and heavy. At least a Jayco is NOT the one to buy.
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ID
#1795119 Review #1795119 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
2011 Jayco Pinnacle Rv

Will never look at a Jayco again

What a pice of junk , slide broke, Frame broke, 5,000 miles two tires were bad from misalignment . Doors would not close, Gell coat was bulbling . Electric Brakes would lock up on one tire and flat spotted the tire.
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ID
#1783304 Review #1783304 is a subjective opinion of poster.
Location
Nampa, Idaho
Reason of review
Damaged or defective
New Reviewer
Brand new RV with mold/mildew problems and many other issues. Very poor help finding cause of mildew/mold problem. I've had to do most of the work myself. On less expensive problems their customer service is pretty good. The new RV had numerous problems that should of...
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6 comments
#1824325

2 years ago last month we ordered a 2018 Jayco Eagle 317RLOK. We love the 5th wheel as it took us 2 years to find the RV of our dreams for retirement.

Needless to say, we will never buy another Jayco again. It’s definitely a LEMON! To mention a few of the more than 50 items this RV has been in the shop and has been in the shop again since Nov. 5th 2019.

Some of these item have been repaired and back in the shop for more warranty work are as follows; new oven as the first one caught fire twice, and still not working properly, 2 new roofs replaced, living/ dining room flooring ripped cause by defective slides, 2 tv’s replaced, continuing issues with 2 of the 3 slides, 3 out of 4 wheel bearing set failures at 7,000 miles/9 months of use, several water leaks inside the RV, along with 2 out of 3 hot & cold water lines reversed, toilet continues to drip from the flush seal that’s been replaced twice, internal wall is bubbling and separating, furnace quit working one week after Jayco performed a fix on a manufacturers recall, and the list goes on. The RV as of today has been in the shop for 302 days of the 2 years that have owned it. This is our third trip to the dealership and their still waiting on parts. Not a Great track record do you think for Jayco?

Is anyone else out there having this much grief with their RV? If so I’d like to here about it.

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ID
#1783007 Review #1783007 is a subjective opinion of poster.
Location
Seattle, Washington
Reason of review
Poor customer service
Loss
$30000
Preferred solution
Trade RV, train customer service employees, accept advice from customers on improving product and service. Replace all faulty furnaces or provide long lasting solution to fix them.
New Reviewer
So we purchased a 2020 Jayco 27 bhb and picked it up about a month ago. On the way home all compartment doors which were locked proceed to fly open. After several attempts to secure them with no luck we proceeded home. I park our beautiful new rv and plug it in in...
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ID
#1777598 Review #1777598 is a subjective opinion of poster.
Location
Fountain, Colorado
Reason of review
Not as described/ advertised
Loss
$38
Preferred solution
Let the company propose a solution
New Reviewer

Do not buy from this company

I purchased a Jayco travel trailer two years ago .. already had a faulty jack and dinette table quality horrible Already broken screws stripped underneath U call customer service and its horrible to deal with this company they cover nothing or they make u drive hours They say u can take it to anyone and have it serviced but it is only through a Jayco dealership which could be hours away!!... Therefore I would have to drive hours and spend more money in gas then what it costs for a very cheap part they cover and replace for u. I just found out they only cover 50.00 to replace my table and I took it to a repair company and its not even covering anything .. whole table cost 300+ and then they say if u dont Get their part then warranty isnt covered but they dont replace the cost it requires to get part. Just horrible.. oh and u have to get an estimate for their records but it costs money to do that and doesnt get reimbursed to u either! If u are looking for a trailer do not buy a Jayco one get a different company! Trust me! Horrible horrible experience and biggest mistake!
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ID
#1764234 Review #1764234 is a subjective opinion of poster.
Product
Jayco Jay Feather Travel Trailer
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
New Reviewer

Customer service is terrible!

Talked was Beth and Samantha, and got nowhere on a fast train. Very rude and do everything possible to NOT help you. I received help from Sean , and he was very forthcoming with information, and I sincerely think he tried to help. I did take it to a dealer that they recommended and apparently they didn't know what they were doing, so our heater is still not working. After talking to Sean I think our problem will soon resolved. It was definitely a terrible experience dealing with Beth and Samantha and I would recommend definitely not talking to them if you have a problem. I definitely have regrets purchasing a Jayco.
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ID
#1760961 Review #1760961 is a subjective opinion of poster.
Cons
  • Bad customer service
  • Hideaway table comes flying out of cubby hole as strap wont hold
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Mostly happy with the Jayco Journey, have a few issues but generally its ok for the money.

I have a Jayco Journey that is 3 years old and the fridge has just stopped working it doesn't work on gas either, has anyone had this problem
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ID
#1754786 Review #1754786 is a subjective opinion of poster.
Location
Perth, Western Australia
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Get a attorney, and demand your money back

With past experience, with another motor home issues always get worse, demand a new motor home or complete money back, it is worth getting a attorney to help if Jayco is refusing to give you a new motor home, also the problems will get worse do not keep this motor home,
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ID
#1743075 Review #1743075 is a subjective opinion of poster.
Location
Sevierville, Tennessee

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Verified Reviewer
New Reviewer
Jayco - Be cautious
Jayco - Be cautious
Jayco quality control has gone downhill. The Jayco dealer has been great to work with on repairs. I purchased a 2018 Jayco NorthPoint 381flws in December 2018. It was new. One year later this is what we have experienced: Valve stem on one tire blew while sitting in a...
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ID
#1733849 Review #1733849 is a subjective opinion of poster.
Pros
  • Good layout
Cons
  • Poor quality control
Reason of review
Bad quality
Loss
$65000
Preferred solution
Full refund

Good company

Company seems good. They have taken care of everything that the local RV dealer asked them to fix (for us). Problem is the local RV company. Still under warranty and they rell us the sealant on the roof is peeling up. An 8' section needs redone. Tube of sealant 14 buck. 235.00 to apply it?. Getting ready to storm hard so OK. Do the job. They assured us it was not covered under warrenty. Called Jayco. Nice folks. Reimbursed us.
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ID
#1722378 Review #1722378 is a subjective opinion of poster.
Location
Redding, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No stars

Update by user Dec 10, 2019

we picked up our camper from Camping World in Albuquerque only because they have told us it was ready for pick up. IT WAS not and they only fixed one thing.

We used Camping World because it is a Jayco dealer and was told to take it to a dealer for warranty work.

The main issue was the camper is trailing sideways and it was not fixed by Camping World. So nothing was addressed and General Manager has yet to call us back, we called him on Saturday 12-7-19 and he reassured us that he would call us on Monday 12-9-19

Original review posted by user Nov 09, 2019
We bought Jayco in May 2019, brand new off the lot and ended up with several manufacturing issues. Took it to a dealership in ABQ in October 2019 and they didn’t even fix half the problems, didn’t winterize it for us, we specially told them problems and to make sure it gets winterized. Service left lights on and battery was almost dead but had enough juice to turn on water pump and water immediately leaked from sinks. We don’t know how many pipes are leaking now. Left it with Jayco. Now we need to get a hold of Jayco directly.
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ID
#1704121 Review #1704121 is a subjective opinion of poster.
Product
Jayco Warranty
Pros
  • Beautiful trailer
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered