New Reviewer

9 wks, NO part Yet!

was considering upgrade to pinnacle BUT can't get my eagle part, have waited 9 wks and just told 3 more to wait!

User's recommendation: Not good service, ONLY want to sell NEW.

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ID
#3048006 Review #3048006 is a subjective opinion of poster.
Location
Kettering, Ohio
Cons
  • No parts
  • Customer service by far the worst
Preferred solution
Deliver product or service ordered
New Reviewer

Tons of problems.

We bought a 2018 28.5rsts and have had 39 problems. The latest is the worst. We took it in for work and found out that the cross braces on the frame had busted and let the frame bow out and twist making it untowable. Now Jayco says iti is out of warranty and they...
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ID
#3031147 Review #3031147 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$1000
Preferred solution
Let the company propose a solution

Refused to repair my Camper with out taking 6 to 8 weeks before they even look at it.

I had to do my own repairs, and warranty work because JAYCO wanted to keep my camper 6 to 8 weeks to just look at it. The furnace went bad and they stated until they got new propane regulators they would not fix it. Still have not heard a word from them. Had to do the repairs myself. Makes my wonder why I pay for a warranty when it really does no good.

User's recommendation: Will not make one, you dont care anyway.

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ID
#3025448 Review #3025448 is a subjective opinion of poster.
Location
Pelion, South Carolina

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Verified Reviewer
New Reviewer

Worthless trailer

Spent 100k on a Jayco thinking it was top of line, haven't been able to camp more than a week without break downs. Water leaks, hydraulic leaks, stove doesn't work, refrigerator problems, electrical issues. I want my money back, it has spent more time in the repair shop.
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ID
#3019020 Review #3019020 is a subjective opinion of poster.
Location
Fontana, California
Pros
  • No pros
Cons
  • To much time in repair shop
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Recalled Regulator

Update by user Nov 30, 2021

Jayco still has not attempted to contact me. 11-30-21

Original review posted by user Oct 28, 2021
Recalled LP regulator and it is faulty. It didn't switch over my power to gas when the power went out. There for the freezer thawed and the meat rotted, and now my fridge smells like a rotten chicken. They won't replace or attempt to clean my fridge to rid the smell of dead chicken and mold. The regulator failed under a recall, and they said it's not their fault the fridge didn't switch over to gas and I shouldn't have left food in my fridge. The regulator is supposed to switch the fridge to gas via the LP regulator.

User's recommendation: CS doesnt care about recalls and wont fix what they broke.

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ID
#3016770 Review #3016770 is a subjective opinion of poster.
Location
Middlebury, Indiana
Cons
  • Wont fix what they broke
Loss
$1150
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Proshade on caravan fell off

I bought a new Jayco Journey and it was delivered in January 2020. I have never opened the Proshade over the front window of the van and we have only travelled approx 7000k in the caravan since we had it. On my last trip we arrived at our destination to discover the cover had ripped off. All f the screws in the top bar had zero damage which had this ripped off the screw areas would have been damaged it appears that the cover had not been screwed in place correctly. After talking to the caravan sales branch they not only were disinterested they said they didnt think we would not be compensated. Just got confirmation that will not compensate us. Surprise Surprise, my advice dont buy A Jayco anything

User's recommendation: Check all of the complaint websites.

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ID
#2949718 Review #2949718 is a subjective opinion of poster.
Preferred solution
Full refund

Manufacturing defect

We bought a new Jayco Northpoint and within the first couple of months we realized the one of the axles is bent causing us to shred the tire on that axle. This could have been very dangerous had we not caught it in time. We are now stuck far from home with two dogs for an undetermined amount of time while Jayco points the finger to the axle company, refuses to cover the cost of our motel,
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ID
#2947637 Review #2947637 is a subjective opinion of poster.
Location
Merrillville, Indiana

Being ignored by Jayco

After talking to your service department in Columbia and calling Jayco, I still have no satisfaction. First The air conditioner wend bad, I was told it would take 4 to 6 weeks to look at it and then another 6 weeks before it could be repaired. I was not happy about...
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ID
#2944142 Review #2944142 is a subjective opinion of poster.
Location
Swansea, South Carolina

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Verified Reviewer
New Reviewer

Cant get it repaired

After talking to your service department in Columbia and calling Jayco, I still have no satisfaction. First The air conditioner wend bad, I was told it would take 4 to 6 weeks to look at it and then another 6 weeks before it could be repaired. I was not happy about...
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ID
#2926757 Review #2926757 is a subjective opinion of poster.
Cons
  • Cant get it fixed
  • Sorry customer service snd warranty
  • Something always breaking down
Loss
$350
Preferred solution
replace the unit or buy it back

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Verified Reviewer
New Reviewer

Cant get it fixed

After talking to your service department in Columbia and calling Jayco, I still have no satisfaction. First The air conditioner wend bad, I was told it would take 4 to 6 weeks to look at it and then another 6 weeks before it could be repaired. I was not happy about...
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ID
#2926749 Review #2926749 is a subjective opinion of poster.
Location
Swansea, South Carolina
Loss
$350
Preferred solution
Full refund
New Reviewer

Cannot get appointment for warranty work until Jan. 2022

Bought a 26 RK Jayco Whitehorse at Camping World Bossier City La, on Aug. 9, 2021. Have made one trip and the shower surround keeps coming off track. Camping World of Roscoe, IL attempted to fix it. Did not. Called dealer that I bought from and I was told they could not see me until January, 2022. Have couple of other issues that need addressing so I guess I can't go camping until 2022.

User's recommendation: Look hard at customer service before buying a Jayco.

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ID
#2889741 Review #2889741 is a subjective opinion of poster.
Pros
  • Beautiful trailer
  • Like camper
Cons
  • Treatment after the sale
  • Failed to support the customer
Preferred solution
Let the company propose a solution

QUALITY OF CAMPER

I AM NOT EVEN SURE WHERE TO START, WE TRADED A PUMA BH, TO DOWN SIZE LESS THAN 6 MONTHS AGO. THE BUYING EXPERIENCE WITH CAMPING WORLD WAS HORRIBLE, TOOK THEM 3 WEEKS TO SELL ME CAMPER BECAUSE OBVIOUSLY NO ONE LIKES TO RETURN CALLS, THE ONLY ONE THAT WAS HELPFUL WAS THE FINANCE MANAGER, ONE THAT HAD ONLY BEEN WORKING FOR THEM FOR A FEW MONTHS. OUR TRADE WAS SOLD 2 DAYS LATER AFTER TRADING IT IN. WE TAKE OUR FIRST CAMPING TRIP, THE 1/2 WALL BEHIND COUCH MOVES, WALLPAPER IS PEELING IN BUNKHOUSE. THE AWNING FRAME SCREWS WERE STRIPPED ON THE LEFT SIDE, OUR TURN SIGNALS ARE COMPLETE OPPOSITE OF WHAT THEY SHOULD BE. THIS HAS BEEN THE WORST CAMPER EVER. OH... AND WARRANTY ON STRUCTURE, WHAT STRUCTURE, THEY HAVE THE BEDS HELD UP WITH 1X2, IN WHICH SOME OF THEM ARE NOT EVEN ATTACHED TO THE FRAME. THE ONE UNDER OUR BED, IS ALREADY FALLING. SO WE WERE GOING TO MAKE APPOINTMENT TO GET THESE ITEMS FIXED, BUT DECIDED WARRANTY OR NOT, THIS CAMPER IS CRAP!!!! JAYCO IS THE BEST! WRONG WRONG WRONG, IN MY BOOK A POS. SO THEN WE DECIDED WE MIGHT JUST TRADE, CAMPING WORLD WANTS TO GIVE ME 17500.00 FOR A CAMPER THAT I BOUGHT IN MAY 2021, AND FINANCED 22500.000 WITH 6K DOWN TOWARDS IT, WASTE OF MY MAD MONEY. BUT HERE IS THE KICKER THEY ARE SELLING MY EXACT CAMPER USED RIGHT NOW FOR 27-28K BUT WANT TO GIVE ME 17500.00, NOT TO MENTION THE MARKET IS WHERE IT IS, SO YOU WANT ME TO GIVE RETAIL FOR A USED AND THEY WANT TO GIVE ME WAY UNDER BOOK. CAMPING WORLD IS THE WORST THEY DO NOT STAND BEHIND THEIR PRODUCT, AND JAYCO IS THE WORST MANUFACTURE TO BUY FROM. DO NOT EVER BUY A JAYCO, SAD THING IS IT IS ALMOST LIKE THEY KNEW THE ONE WE PURCHASED WAS A POS. ONCE FINANCED WE ATTEMPED TO SWITCH TO A DIFFERENT ONE, BUT NO WE COULD ONLY GET THIS ONE, WHICH MAY BE WHY THEY ARE TRYING TO LOW BALL ME. BEEN THERE A FEW MONTHS

User's recommendation: NEVER BUY A JAYCO OR FROM CAMPING WORLD.

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ID
#2889389 Review #2889389 is a subjective opinion of poster.
Location
Georgetown, Kentucky
Pros
  • No pros
Cons
  • Which ones
  • Build quality
  • Product and whole experience
New Reviewer

Brand new unit and fridge isn't working properly

Fridge not working and set up for winter want to know who can come and fix it a mobile repair shop so we dont have to move it let me know someone who can come to me to fix as it is set up for the winter I think the way I have to do this is *** I should be able to call and talk to someone and get it taken out this is a waste of time for me Bruce Eastman 775-843-****
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ID
#2888424 Review #2888424 is a subjective opinion of poster.
Location
Sparks, Nevada
Preferred solution
For it to be fixed
New Reviewer

Faulty Brand new Rig 2021 32 ft Jayco Octane Toy hauler.

Faulty Brand new Rig 2021 32 ft Jayco Octane Toy hauler.
Faulty Brand new Rig 2021 32 ft Jayco Octane Toy hauler.
Faulty Brand new Rig 2021 32 ft Jayco Octane Toy hauler.
Faulty Brand new Rig 2021 32 ft Jayco Octane Toy hauler.
Faulty Brand new Rig 2021 32 ft Jayco Octane Toy hauler.
Week one Fridge would not cool, manufacturer did not put in a roof vent, rear screen broke. Week 2 first trip filled 100 gal water tank had 1/4 tank 2 hrs later it leaked out. Next week drove a total of 4 hrs 2 on a freeway to a destination. Water heater leak, many minor complaints. Returned to dealer to fix water tank, screen, water heater leak etc. They told us they were 3 weeks out on repairs. While looking at the issues they noticed a broken shackle, spring hanger. Our Rig was not towable. So the dealer fixed the water heater, shackle were fixed. Problem w/ Fridge, 10 other problems.

User's recommendation: I would tell them to avoid buying an RV until the manufacturers and dealers get their act together.

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ID
#2885949 Review #2885949 is a subjective opinion of poster.
Location
Prescott, Arizona
Product
Jayco Trailer
Pros
  • Nice looking
Cons
  • Numerous unresolved issues
Loss
$2000
Preferred solution
Full refund

People need to know

I knew going in that all campers have their issues. I bought a 2021 jayco seismic 4113. Well needless to say my camper is way beyond little issues. I spent over 100,000.00 on this rolling turd. It has spent over 4 months in the repair facility and not even close to...
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ID
#2864358 Review #2864358 is a subjective opinion of poster.
Location
Middletown, Delaware