Jayco Reviews

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warranty dealer trailer water service issues quality slide unit problem
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Need replacement part

I'm not really pissed off I'm more stressed out cuz I got to plan camping trip the middle next month I recently bought an older 1997 jayco Jay series pop up trailer and one of the slide outs for the pop out beds the rails this slide it in and out is worped and it is a headache and a half to get it in and out and I just needed those parts so I could have this one gentleman help me out and get it fixed my number is 805-627-**** I'm really having trouble finding someone to help me
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ID
#2705299 Review #2705299 is a subjective opinion of poster.

Pitiful customer service and not caring about their customers

Pitiful customer service and not caring about their customers I bought a 2019 Jayco Allante brand new and Colerain RV has had the motorhome more than I have for several repairs some repairs theyve had it for twice and the customer service department at Jayco is absolutely horrible no answers for the issues you have and they will never call you back about an issue I am trading in this 2019 Jayco Allante that only has 936 miles on it and purchasing a different motorhome and it will not be a Jayco brand and/or from Colerain RV

User's recommendation: Never to buy a Jayco camper or motorhome.

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1 comment
#2052196

I also thought Jayco was a good brand, but no more. Our floor is missing sub flooring under the drivers feet and out grey tank which is suppose to hold forty gallons, holds less that twenty five gallons. Jayco's customer service answers were actually demeaning toward my intelligence.

ID
#2686304 Review #2686304 is a subjective opinion of poster.

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New Reviewer

Tiered of waiting

ordered new 202* 245 trailer in Jan 2021, was told would be 8 weeks for delivery. May 17 2021 no trailer and was told it wouldn't be here till Feb. 2022. then order new 245 trailer that was spouses to be here on or around the 23 of may. It is now the 29 of may still not here and now going to be 2 t0 three more weeks. not wright.
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ID
#2643892 Review #2643892 is a subjective opinion of poster.
Pros
  • Thats why i purchased my 3rd
Cons
  • Numerous
Preferred solution
Let the company propose a solution

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New Reviewer

2019 Jayco Jay Flight SLX,

I called customer service even after I was told they don't care. We have Powder Post Beatles eating the wood in our camper. Please check any camper out before you buy it, AND the Warranty! We are first time buyers and are so disappointed. We didn't know we had to look for bugs. Our Warranty does not cover bugs, But they were in the wood already when we bought it.

User's recommendation: Check out your camper and your warranty.

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ID
#2625018 Review #2625018 is a subjective opinion of poster.
Location
Augusta, Georgia
Cons
  • Company is no help at all
Loss
$25
Preferred solution
Let the company propose a solution

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New Reviewer

Poor quality

Jayco - Poor quality
Jayco - Poor quality
Jayco - Poor quality
2016 Jayco has been nothing but problems since I bought it. The sheet metal started to come off because the staples came out. That's right....staples. I contacted Jayco and they said they didn't care because it was no longer under warranty. Yeah I know but cars get recalled all the time past the warranty when there is an issue with the build. Jayco does not care about loyalty, they depend on ned suckers. This thing is truly lipstick on a pig.

User's recommendation: Do your homework.

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ID
#2601064 Review #2601064 is a subjective opinion of poster.
Product
Jayco Trailer
Cons
  • Build quality in question
  • Junk
Loss
$1000
Preferred solution
Let the company propose a solution

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New Reviewer

Extremely disappointed!

I just bought a brand new Jayco SLX trailer on Friday, May 21st. Expecting everything to work on this trailer, I left for Wall SD from Spokane, WA on Monday the 24th to start work at Wall Drug. Upon arriving, I discovered that I have no heat, no hot water and there's a water leak when it rains on the left side of the bed on the floor. I contacted Camping World in Spokane and was told someone from their service department would contact me. That was last Wednesday and no call yet. My next call is to Jayco. If I don't get satisfaction there, the BBB will be getting my nex call.

User's recommendation: Don't buy a Jayco RV, especially from Camping World.

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3 comments
#2025814

our rear living window leaked WAS FIXED slide out rubber was falling off on the top WAS FIXED ,water heater went out,WAS FIXED and now POST POWDER BEATLES eating the wood in our 2019 Jayco Jay Flight SLX. THEY WILL NOT FIX AND OFFERED NO SOLUTION!

#2029346
@donna m Hbo

I have the same problem with beetles. Just cost me $1620 to rent it and fumigate. Mine is a 2018

#2029347
@PissedConsumer2029346

Typo. To tent it not rent it. Had to have i fumigated

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ID
#2578684 Review #2578684 is a subjective opinion of poster.
Preferred solution
Fix my RV!!!

Money stealers

i worked with on of joeyco broker at the end when i leave the job he refuse to pay me half of my money by making excuses.
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ID
#2576031 Review #2576031 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

Got screwed

i bought part for my fifth wheel it was a outside trim piece .after 5 months it finally got here and the color is wrong .contacted dealership they said call jayco after 2 more months they informed me that they changed vendors and what you get is what you get that is so wrong . jayco is for getting who has made them big . RAY

User's recommendation: do not buy from this company after you buy you are done.

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ID
#2572853 Review #2572853 is a subjective opinion of poster.
Loss
$1500
Preferred solution
Deliver product or service ordered
New Reviewer

Pissed off

Purchased a Jayco 338 RETS after two i notified Jayco that the paint was chalking. Contacted my dealer he said Jayco didn't put enough UV in the gel coat. I contacted Jayco, camper was out of warranty by 2 months. They basically said tough s---. now the slide is stuck open called repair man to fix cost me 400.00 to get the slide back in . track is bad this cost 1500.00 to repair.

User's recommendation: Would not recommend any one to buy Jayco junk.

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ID
#2557147 Review #2557147 is a subjective opinion of poster.
Location
Lacombe, Louisiana
Pros
  • Price
Cons
  • Poor quality product
Loss
$2500
Preferred solution
Let the company propose a solution
We bought a new toy hauler from Jayco in October 2017. Our shower started leaking after the first time we took it out. It has been in the shop for the leak 6 times and the problem continues. The problem seems to be a design flaw. I emailed jayco and asked them to help....
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ID
#2532027 Review #2532027 is a subjective opinion of poster.
Location
Florence, Oregon
New Reviewer
We ordered a 2020 Jayco eagle in March of 2020. We ordered the luxury package. That was a joke. We did not get the luxury pkg. The furniture that was in the RV was the ugliest green and was not the theater seats. Jayco said that was because we got a 2021 and this is...
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1 comment
#2042180

I also will say Never ever buy a Jayco. We bought a 2021 north point 381FLWS they should of added an A in there for nothing but Flaws!

We have had it since February 2021 straight out the gate litterly upon pick up and walk through the stereo system didn't work the tech spent 2 hours working on it while we were supposed to be taking it home.. problem though it is our home..nothing works plumbing hot water heater slide refrigerator lino rolled island cracked and too much to list never ever again will I but Jayco I want rid of this one..

ID
#2527731 Review #2527731 is a subjective opinion of poster.
Location
Middlebury, Indiana
Loss
$1500
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
It has now been 10 weeks and Camping world is blaming Jayco for taking so long to get parts to perform warranty work. I'm not sure who is causing the problems. Is it Jayco or Camping world? Did I buy a lemon? Is it normal to spend $50K on a new TT that has leaking...
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2 comments
#2042183

Jayco is the worst RV manufacturer I believe I have ever seen.. horrible horrible builds we have the same problems..still have not been able to get it back to dealership for all the warranty repairs bought it February 2021 North point ..bad decision..best of luck to you

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ID
#2516134 Review #2516134 is a subjective opinion of poster.
Product
Jayco Trailer
Loss
$1000
Preferred solution
Deliver product or service ordered

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New Reviewer

Complain

Jayco - Complain
2021 eagle ht 28.5 rsts, bought this trailer 11/28/20 brand new and got a POS with multiple issues like a bent kitchen slide cable bracket, something sticking through the fiberglass on the side and a soft floor in front of shower with a loud squeak, I have never used the trailer because its been at the dealership where I bought it for 5 weeks, Id expect more from a 46,000 dollar trailer but I guess I expected too much. Im heartbroken from what the RV industry has become, but you all dont care because RV sales are up. Just try to remember how the RV sales where in 2008 and 2009, SAD

User's recommendation: Do Not buy a Jayco product, they are Junk, their customer service department ran by Steven Claude is a joke and will treat you like a criminal. You’ve been Warned.

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ID
#2470223 Review #2470223 is a subjective opinion of poster.
Location
Middlebury, Indiana
Product
Jayco Rv
Cons
  • Failed to support the customer
  • Slapped together
  • No quality
Loss
$46000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Resolved: Trouble with warranty

Update by user Apr 04, 2021

Company fixed the issue and I have been provided with product or service ordered. i rcvd a call stating they reviewed claim and would resolve issue in the works now.

Original review posted by user Mar 04, 2021
bought a new 29 ft rek trailer it had sat on the lot for over a year when we purchased it there were some issues took it in to shop 3 times last time they said slide was totaled water had got in a rotted floor damaged walls,spoke with factory,absolutelya claim denied said I did not maintain seals.camper had sat in hot Georgia sun for over a year with no mainiainence but the trouble was mine.they destroyed my retirement I still owe 20,000 dollars and cant use my camper,i don't have 10,000$ to repair it.absolutely the worst experience in my 73 years on this planet.also spent some of my wifes 401k to buy this thing.i feel in my heart that im totally right and they are crooked and liars,bad carma apon them.

User's recommendation: absolutely do not buy jayco,and let them know why.

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Resolved
ID
#2444643 Review #2444643 is a subjective opinion of poster.
Location
Conyers, Georgia
Preferred solution
repair my camper dealer has had it for 7 months

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New Reviewer
Jayco - Extremely poor workmanship and company will not resolve manufacture problem
Jayco - Extremely poor workmanship and company will not resolve manufacture problem
Jayco - Extremely poor workmanship and company will not resolve manufacture problem
In February 2020 my wife and I ordered a Jayco Jay Feather 24RL unit from Voyager RV in Lake Country, British Columbia. In June 2020 the unit arrived and we picked it up. When we closed the slide out we noted that the fender portion attached to the slide out was...
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ID
#2436059 Review #2436059 is a subjective opinion of poster.
Location
Middlebury, Indiana
Preferred solution
Let the company propose a solution