Jayco Reviews and Complaints | jayco.com @ Pissed Consumer

New Reviewer

Apr 11, 2022 Georges R Fde

Electric brakes

2.6

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We bought in 2015 a White Hawk Ultra Light serial#1UJBJOBM4F145****.from Rv Canada in Ottawa on Canada. We only use our trailer to travel to Texas which we did in 2016,17,18,19 and 2021.on our trip down our truck gave us warning to service electric brakes.As soon as we...

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Featured

#3478656

Location

Harlingen, Texas

Cons

Not having replacement parts for ultra light

Loss

$1400

Preferred solution

Full refund

Most helpful review

New Reviewer

Apr 19, 2016 Quaneisha Ewg

2016 Jayco 27BHS

4.9

First off, I am calling B.S. on many of these reviews that all seem to have been written by the same, uneducated, illiterate troll with an obvious agenda. The consistent mis-spellings, poor grammar, and haphazard punctuation on so many of these reviews makes it REALLY...

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44 comments

Nov 18, 2021 PissedConsumer2093610 #2093610

Very helpful

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#832631

Location

Augusta, Georgia

Product

2016 Jayco Jay Flight 27bhs Rv

Pros

Layout and decor of jayco
Value for my money

Cons

Minor propane issue

Reason of review

Good quality

New Reviewer

Aug 09, 2022 Becky N Ahl

Very unhappy

We have a brand new 2019 Jayco jay flight. The warranty ran out two weeks ago . Since then weve had nothing but problems. A/ C unit stop working , electric tounge jack stop working and on top of it we have a bumpy kitchen floor with seams in it. For the money we spent and the fact that we researched this throughly we never expected to have to put out $2500 and are now left with a bumpy floor Jayco should definitely do better then that. Do they expect there parts to crap out after two years ??? Its totally not right that we are now left with this headache

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#3838384

Location

Hamden, Connecticut

Loss

$2000

Preferred solution

Full refund

New Reviewer

Aug 02, 2022 Jerry C Nhz

Don't trust jayco to send out recalls

1.0

Maby they save money that way.dont waste your time calling cs.buy from a co. That cares about their customers

User's recommendation: Don't by kayo junk.

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#3817605

Location

Las Vegas, Nevada

Loss

$275

Preferred solution

Full refund

Aug 02, 2022 PissedConsumer3817572 of Taylor, MI

Water leak

3.9

I had a water leak behind my control center. They did contact me via email and they also contacted the dealer where my coach was in for repair.

User's recommendation: Email or call jayco directly. Don't wait for the dealership to do it.

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#3817572

Location

Taylor, Michigan

New Reviewer

Aug 02, 2022 Sharon A Nty

Poor Quality and Customer Service

1.4

We bought a Jayco 2018 Eagle HT Fifth Wheel. It has spent more time in the shop than we have been able to use it. We spent $35k for the brand new fifth wheel and we had to return it to the shop the first week because the toilet leaked. A Jayco authorized repair...

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#3817239

Location

Arbuckle, California

Pros

2018 new

Cons

Repair facilities are not truly authorized
Falling apart
Customer service

Loss

$5000

Preferred solution

I would like to be able to use my fifth wheel or get it replaced with a new rv. Maybe have it returned as a lemon. We have been making payments on a fifth wheel we have not been able to use. Waiting for Jayco to authorize repairs.

New Reviewer

May 19, 2022 Terry D See

Poor warranty

1.0

A simple radio/dvd/gps unit stumped the warranty department. Unable or unwilling to find a correct replacement. Great job of talking about replacing it. Final result was either take unit without all the features or live with it. If they don't take care of small claims what will they do on large one!!! Remember they are part of THOR and try to buy other brands.

User's recommendation: Try other brands.

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#3590639

Location

Phoenix, Arizona

Product

Jayco Warranty

Pros

Nice unit

Cons

Treatment after the sale

Preferred solution

Let the company propose a solution

New Reviewer

May 18, 2022 Ken B Khf

Horrible Customer Service

1.2

The quality of brand new camper is by far the worst Ive ever seen. Problem after problem with this. I have to pack more tools then anything when I go on trips. And Jayco customer service is the only thing worse then their quality control department. Never ever experienced what I am experiencing with Jayco. Very sad for a company to take advantage of people during a pandemic and leave you to figure it out. WILL NEVER RECOMMEND OR PURCHASE ANOTHER JAYCO PRODUCT!!!

User's recommendation: Do your homework. Read reviews. Quality is definitely went in the garbage for jaycos products.

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Featured

#3586624

Pros

Nice layouts and features

Cons

Construction reliability customer service quality control

Loss

$1300

Preferred solution

Deliver product or service ordered

May 13, 2022 PissedConsumer3572115 of Noblesville, IN

Multiple issues

Purchased a 2018 Jayco Redhawk. It came with a 2 year warranty. It sat on the dealers lot for about 8 months of the 24 month warranty period waiting for repairs...major repair! Would not compensate for this. Also, orange rust spots showing on vinyl flooring. Known issue with the glue leaching up. Too bad...we are not under warranty. I feel it should have been a recall. This is a 72,000.00 RV...we are not rich but we are less rich today due to the money pit. There are more minor issues but I feel these should have been corrected. Attorney may be contacted soon!!!

User's recommendation: Be careful and make sure the fast talking finance people at your dealer dont misrepresent their policies.

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#3572115

Location

Noblesville, Indiana

May 09, 2022 PissedConsumer3557875 of Denver, CO

Worst service

3.4

Bought a $90,000 motorhome April 2021 called them with problems May 2021 now its May 2022 not one thing has been done nothing even major wouldnt even cost them $1000 I offered to do the work myself If they would just send me the parts

User's recommendation: I love my motorhome I hate the service department beware.

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#3557875

Location

Denver, Colorado

Service

Jayco Rv Repair

Cons

No service

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New Reviewer

May 05, 2022 David P Uun

Cannot get warrenty service.

1.0

Defective slideout on unit. Unit is less than 4 months old. Service cent representative says there is nothing they can do.

User's recommendation: Do not buy.

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#3546173

Location

El Paso, Texas

Product

Jayco Jay Feather Travel Trailer

Preferred solution

Let the company propose a solution

New Reviewer

Apr 24, 2022 Wayne Z

Regulator

You dont answer the phone ,Dealer ship we bought the Rv from dont help you us once they get the money they dont help you either . I have a recall on my unit I cant get anyone to fix it so this year I cant turn my gas on because the camper could blow up so how do I heat...

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#3511588

Location

Poughkeepsie, New York

Apr 16, 2022 PissedConsumer3490733 of Wilmington, DE

Service

Petes rv service mgr horrible experience. Rv was in service 5 times when purchased in 2020. Regulator was bad from beginning. Randy had to adjust to original regulator. Then finally a recall . Replaced with new. Now again no hot water. Just when rv was purchased same problem NO HOT WATER. Called Petes rv spoke to derive mgr no satisfaction. We took the rv to Kennedys in dillsburg pa our dealer service . He knew exactly what problem was. But however we have to pay. We where not going to spend another day traveling back and forth for the 7 th time . Buyer beware.

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#3490733

Location

Wilmington, Delaware

New Reviewer

Apr 12, 2022 Mrs.Sharon W

Horrible customer service. Do not even try to resolve problems with with existing customers who need parts.

1.0

Was informed by customer service that the production of new campers is more important than making panels that I need for my Camper. I have had to cancel 3 camping trips because I keep postponing making the metal I need to fix the front of my camper.

User's recommendation: Would not recommend purchasing from them.

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#3481323

Location

Atlanta, Georgia

Loss

$60

Preferred solution

Let the company propose a solution

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Apr 02, 2022 PissedConsumer3455556 of Cape Coral, FL

Warranty work - or lack thereof... 2022 Jayco Entegra Odyssey.

We purchased our 1st Jayco (new), a 24B Entegra Odyssey, having initial issues - not accepting the unit (new) on six separate occasions until such time the unit was acceptable for delivery wishing all the deficiencies fixed... After the repairs were made, taking...

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#3455556

Location

Cape Coral, Florida

New Reviewer

Apr 02, 2022 Stan O Gji

Overall I have been very happy with Jayco and the dealership I use

4.4

I had the infamous sidewall crack which was promptly fixed.. an air conditioning problem that turned out to be a loose wire and an electrical problem that was promptly fixed I deal with Charlie Obaugh RV out of Staunton Virginia they have been the best dealers I have ever dealt with

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#3454421

Location

Washington, District Of Columbia

New Reviewer

Mar 22, 2022 Horace I

I'm every dia pointed in the dealers and their service shop

I dropped our 2017 30'-0" Jayco / Flight off at Chasaco RV in Joppatowne md on November 8, 2021 for awning motor locking up and awning has a rip in it. it's been 4.5 months and still do not have our camper back and no word of when we will be getting it back. Has in our a to say about Jayco and the dealers they use. This is the worst service that we have every had to deal with. We loved up until know this has taken my feel for camping away. Also feel that if Jayco's are made to be put in sercive shops for aslong we should be looking at other bran.

User's recommendation: Say away from Jayco and Chesaco RV.

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#3425603

Location

Joppa, Maryland

Cons

Wont fix what they broke

Loss

$1115

Preferred solution

Let the company propose a solution

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Style and Design	3/5
Level of Comfort	3/5
Price Affordability	2/5
Location	2/5
Insurance Plans Acceptance	2/5

Jayco Reviews

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Top Jayco Reviews

"Water leak"

"Don't trust jayco to send out recalls"

Jayco Reviews

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2016 Jayco 27BHS

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Warranty work - or lack thereof... 2022 Jayco Entegra Odyssey.

Overall I have been very happy with Jayco and the dealership I use

I'm every dia pointed in the dealers and their service shop

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