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Jayco

Jayco

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What is your customer experience with Jayco?

Jayco Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Jayco has 1.8 star rating based on 376 customer reviews. Consumers are mostly dissatisfied.

  • 29% of users would likely recommend Jayco to a friend or colleague.

  • Rating Distribution
  • Pros: Layout and decor of jayco, Floor plan layout, Floorplan.
    Cons: Poor quality, Customer service, Build quality.

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Media from reviews

Jayco - Animal cruelty and killing of cats
Jayco - Animal cruelty and killing of cats - Image 2Jayco - Animal cruelty and killing of cats - Image 3Jayco - Animal cruelty and killing of cats - Image 4Jayco - Animal cruelty and killing of cats - Image 5Jayco - 202* ***qbw build qualityJayco - 202* ***qbw build quality - Image 2
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Top Jayco Reviews

Positive Review

"Could not find gfi . Not marked on fuse box"

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Shawn was so helpful! The problem was solved right away! He was very polite and very pleasant. We will definitely call if we have another problem. User's...

Critical Review

"202* ***qbw build quality"

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1. Got the trailer with short cord. It won't reach the truck. 2. The low point drain was in the wrong place 3. The stairs are dented, the door frame bent. 4....

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Anonymous
map-marker Wabash, Indiana

Animal cruelty and killing of cats

Jayco - Animal cruelty and killing of cats
Jayco - Animal cruelty and killing of cats - Image 2
Jayco - Animal cruelty and killing of cats - Image 3
Jayco - Animal cruelty and killing of cats - Image 4
Jayco - Animal cruelty and killing of cats - Image 5

I want the public to be able to view the body cam from the officer taking the report without any edits or stops in the recording. Even if there was a typo, the Rv industry Jayco needs to be held responsible for the sick actions they fought to get dismissed over a typo... This company should be cooperating with authorities if they are innocent.

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User's recommendation: Buy elsewhere

Zsolt C Cnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

202* ***qbw build quality

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Jayco - 202* ***qbw build quality
Jayco - 202* ***qbw build quality - Image 2
Jayco - 202* ***qbw build quality - Image 3

1. Got the trailer with short cord.

It won't reach the truck.

2. The low point drain was in the wrong place

3. The stairs are dented, the door frame bent.

4. Drawers are not closing flash.

5.

The wood work hadto be changed at the radio they have drilled it through.

6. Screws at the hinges are not holding - must be reposition/change them

7.

Bathroom counter trimming is off.

8. The floor is squeaking

And we did not take it out for a cramping trip yet.

View full review
Pros:
  • Nice looking
Cons:
  • Bad quality of build

Preferred solution: Fix the issues

User's recommendation: Don't but Jayco. The newly built units are bad quality - they look nice.

Jenny S Pzk

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Verified Reviewer

Mould and Condemnation

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Jayco - Mould and Condemnation

Cabin 1960s Built.

Jayco

Every morning they are, I mean, soaked with water.

And mold on the wood panels every winter is absolutely very unhealthy for the cabin.

Jayco, I hope you still don't build cabins like this. You should be ashamed, useless people. Thumbs down.

View full review

User's recommendation: Never

Teasha B Nlv

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Verified Reviewer

Faulty Wiring and Jayco will not cover under warranty!

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Description of complaint:

Worst customer service ever! Bought a brand new camper

and have had nothing but issues with the electrical system.

Lost all lights, brakes, and power to the travel trailer while

going through the mountains of Tennessee in a storm! My

family could have lost their life! We cannot use the $1k

camera system because of the electrical issues. Finally

found 2 corroded breakers (on a brand new camper!!) and

Jayco will not warranty because it's corrosion and against

their warranty even though it's brand new! They acted like

they were doing us a favor for warranting our countertops

that are separating from the wall of the camper! Our new

camper is sitting at Camping World right now and has been

there since the beginning of April because it needed a

new battery, corroded breakers fixed (at my expense), new

door, countertops fixed, and now the entire electrical system

re-wired because they found wires touching and it almost

caught fire! Never will I buy anything Jayco again, and I hope

this helps people from buying from Jayco.

View full review

Preferred solution: Jayco to warranty the issues! If not, I will be pursuing the lemon law with them!

User's recommendation: DO NOT PURCHASE A JAYCO!

Anonymous
map-marker Astoria, Oregon

Horrible, horrible workmanship. Buy it through campers world and you'll hate it even more

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Jayco - Horrible, horrible workmanship. Buy it through campers world and you'll hate it...

Interior LEDs overheating Brand design jayco refuses to cover anything. Parts breaking the cheapest of cheap material is used. Customer service absolutely bites

View full review

User's recommendation: Grand Design trailers

Featured
Mieke Ked

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rimouski, Quebec

Junk RV, NOTHING BUT PROBLEMS AND NO ONE CARE, YES IT BRAD NEW 2023

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Jayco - Junk RV, NOTHING BUT PROBLEMS AND NO ONE CARE, YES IT BRAD NEW 2023
Jayco - Junk RV, NOTHING BUT PROBLEMS AND NO ONE CARE, YES IT BRAD NEW 2023 - Image 2
Contains 1 confidential file for company representatives

First seat belt lights on, Jayco fitted wiring wrong and seats cut wiring, had to pay ,after a Long time received a cheque.

Hit water heater not working, no one could fix, in end I tested it and found fault, through Trumo, I fixed, RV CANADA could not fix or jayco.

Grey water dump valve siezed, dealer replaced ? But still siezed, gave up and fitted electric valve, works great now, black water release a two hand job to operate, will have to change for electric at my cost also.

Stove top cheap junky unit, no auto ignite, have to use matches.

All window blinds fitted off center.

Main roof fan, switch only operates on off or high, Again a junky garbage.

Changer door on water heater (RV CANADA) Not painted, I have to get it painted.

Mattress is very short, I am 5ft 7 and my feet hang over the bottom.

When bed folded, it interferes with bathroom door.

TV fitted over door, hard to watch, when pulled out you have to duck your head to get outside !

Roof air vents are cheap thin plastic, and break when trying to redirect.

No soap holder in shower, one hook outside to hang towel on.

All electrical outlets on one breaker, so kettle and toaster blow breaker.

No USB plugs in cab area, just one cigarette lighter,

Dinette seats are cheap material and very slippery, so hold on tight.

Kitchen counter is tiny to say the least, no leafs, nothing and no where to add one.

Screen door latch is dollar store quality, screws feel out on first use, fitted longer screws with washers to fix, myself.

I could go on and on about this terrible mistake we made trusting the Jayco name, please do not get caught like we did, and we can't afford another unit, so we are stuck trying to fix this one, with little or no help from Jayco.

Trim top of entry into cab area is all wrinkled very poor workmanship, and that applies to all of this unit, dollar store quality.

DO NOT BUY, Jayco GARBAGE, JAYCO DO NOT CARE. NO ONE AT SERVICE KNOWS NOTHING ABOUT YOUR UNIT, SO RUN AND Hide from any Jayco product.

After complaining and asked for betterment, refused as Jayco states these are not serious faults.run and hide

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User's recommendation: Buy Canadian made rv, they are the best, DO NOT BUY JAYCO.

Ivyonna Cpc

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Verified Reviewer

Could not find gfi . Not marked on fuse box

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Shawn was so helpful! The problem was solved right away!

He was very polite and very pleasant. We will definitely call if we have another problem.

View full review
Pros:
  • Love jayco products
  • Great customer service

User's recommendation: Highly recommend calling Jayco help line

Anonymous
map-marker Marlow, Oklahoma

Poor quality components.

I purchased a new Jayco travel trailer for cash. It was delivered with an AirXcel branded oven and stove that did not work on arrival - 8 weeks later it still does not.

It has an AirXcel branded vent hood which stopped working 2 days later and 8 weeks later it still does not. It has an AirXcel branded main heating furnace in it that failed after a week and was not working until I ordered and paid (out of my own pocket) the parts needed and repaired it myself (no doubt voiding the warranty on the entire heating system) but now it works. When I used hot water the first time and most times subsequently it seems the flow meter is not accurate because the water surges in 20-25 second cycles and the water temperature varies from 70 to 120 - and yes it is an AirXcel branded on demand water heater.

They do not believe there is a problem with it except I need to just make sure the water supply is warmer and 65 to 70 degree supply is recommended - WTF - are these people just stupid? Probably but that is apparantly what AirXcel recommends even though this does not appear anywhere in the manuals they still stand by that advice.

View full review

User's recommendation: Do not buy anything that uses AirXcel branded components and do not trust that spectacular Jayco warranty to do anything more than look good on paper.

Cory M Ybr

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Verified Reviewer

Poor quality and disgraceful customer support

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4-year-old Jayco travel trailer requires $10,000 in repairs because they don’t properly seal the trailers and then use that as an excuse. Do not give them your hard-earned money. The business model is built on quantity of sales, not quality of product.

View full review
Loss:
$10
Cons:
  • Thiefs

Preferred solution: Price reduction

User's recommendation: Do not buy

Angela B Ppm

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Verified Reviewer
| map-marker Seattle, Washington

This is the biggest piece of crap that I have ever bought. The fidge went bad and Jayco did not replace it was still under warranty, then the furnace stopped working on the coldest day of the year,

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I WILL NEVER BUY ANOTHER JAYCO TRAILER AGAIN JUST A PIECE OF CRAP! SO FAR MY CUPBOARDS DOORS FALL OFF, THEN FIDGE DIED, NOW THE FURNACE DIED.

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User's recommendation: Don't buy jayco

Eleanor S Meo

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Verified Reviewer
| map-marker Ocala, Florida

Complaint

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No fireplace remote. Purchased online hot weather.

Upon looking no remote found.

Blue Cpmpass refused to furnish. Hannah needs to learn customer service.

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User's recommendation: Better customer service. Don't argue with customer!!!

Ken B Khf

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Verified Reviewer

Dissatisfied consumer

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I purchased my 2021 Jayco Seismic 4113 new in 2021. The day I went to pick up my new toy hauler, I noticed during the orientation my plumbing leaked in all wet areas, my rear awning did not work,and the hydraulics were leaking.

I did not take possession the day. The dealer assured me that it would be remedied by next day. I went back the next day and no change. That started my very first claim.

Since then the unit spent most of its life in the shop for repairs. I contacted Jayco to get them involved in a remedy. Their customer service was horrible and rarely gave resolution. More times that I would care to admit, I kept calling their customer service line.

I was drug through the mud by this company.

While camper was in shop for repairs. I attended the Hershey camper show. While there we approached some of the Jayco staff members. After speaking to a few, I got directed to Mr.

Steve Claude?( A higher up for Jayco) I spoke to Mr. Claude and filled him in my problems. He extended a life line. He gave me name, number, and personal cell number with a promise that he would contact me.

That very next Monday he called. He agreed to take my unit back to factory and repair. Mr. Claude kept his word.

They took my unit back to Jayco where they performed several repairs, many of which were not apart of what was agreed upon through myself and Mr.

Claudes discussion. Then came relief. For once a huge company kept its word.

Shortly after unit was returned, we discovered A few more problems. We then tried contacting customer service again to remedy.

Once again they let me down. I followed up many times but never a good answer.

After giving up on getting nowhere with customer service, I decided to attend show to find Mr. Claude again. By luck he was there.

I immediately reminded him of who I was and thanked him for all his help. I then went on to describe my new dilemmas. Once again Mr. Claude was a man of his word.

When my unit returned, I immediately went to inspect the repairs.

After a huge disappointment I moved back to notifying my points of contact. I forwarded several emails and pictures. After a few days Mr.Claude notifies me that he feels after review the roof replacement was satisfactory service.

My mind was blown. Today I ask that you please do your homework.

Theres lots to learn. I could not believe that this was his conclusion.

View full review
Loss:
$10500
Pros:
  • Design
Cons:
  • Construction
  • And durability
  • Quality control

Preferred solution: Full refund

Anonymous
map-marker Jacksonville, Florida

Complaint

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Possible missing fireplace remote by service department. Argumentive sales person. Horrible customer service after sale.

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User's recommendation: Send sales personnel to learn customer servuce.

RVs, Motorhomes and Trailers Expert Talks

RV Travel During a Pandemic: Pros and Cons

RV Travel During a Pandemic: Pros and Cons

Apr 30, 2021

The RVing tips and tricks: How to choose an RV? What’s it like to travel in an RV? Watch this video interview with full-time RV travelers, The Adventures of Fox & Miles. Learn how RV traveling can change your life and how to plan your camping trip wisely.

Read full article
Fox & Miles
Fox & Miles

Fox & Miles - RV experts and travelers who explore the US, chasing their dreams, and pursuing financial freedom.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Charlotte, North Carolina

Complaint and bad review

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Contains 1 confidential file for company representatives

Tried to order compartment door locks to replace thumb locks so compartment doors would have double locks and prevent theft of being pried open. Parts was ordered by Blue Compass in Bowling green Kentucky where the new camper was purchased.

The parts had to be prepaid before ordering. When I went to Blue compass to get locks that were ordered they were the barrel only No center for the key. I told Ashley the parts wasnt right and they knew before ordering what I was wanting and she said she would get a part number for key insert and call me and when she did call back she said Jayco couldnt come up with the part number and I told her I wanted my money back for the parts order and she said Jayco would have to refund the parts so I called Sandra Miller at Jayco and left a voicemail of what happened and I wanted a refund and she emailed back and said Blue compass would have to refund the money.

This is very poor service and not being able to get a refund. I will sure let every one know what has happened and I will never purchase another Jayco camper nor will I ever do business with Blue compass again

View full review
Michelle S Ifh

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Verified Reviewer

Purchased Brand new and regret it

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Updated by user Jan 11, 2025

No one has even contacted me back

Original review Dec 29, 2024

Purchased brand new, this item is used every day. With the coach, it's always something new.

It's been in the shop for more than 90 days on three different occasions, has had to be picked up from the campsite, had a mobile tech come to the campsite, and been towed once. You name it, we've had problems with it.

These include electrical issues, slide issues, Murphy bed issues, hydraulic jack issues, a cracked gray water tank, and so on. It was the worst purchase ever!

View full review
Loss:
$15000
Pros:
  • Looks good
  • Ford chassis seems to work
Cons:
  • Poor quality

Preferred solution: Full refund

User's recommendation: don't buy a Jayco

Anonymous
map-marker Montreal, Quebec

Control board doesn’t work

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went to 3 diferent rv dealer nobody has time to help you they send you to the next dealer with same lies and story still no bmpro and using our phone to operate most of stuff

View full review

User's recommendation: try to used a honest and reputable rv dealer

About

Related Companies

Thor Industries, Keystone RV, Heartland Rvs, Thor Motor Coach, Open Range Rv

Summary

JAYCO is a manufacturer of recreational vehicles. They make fold-down aka "pop-up" travel trailers, "fifth-wheel" trailers, truck campers and motorhomes. JAYCO is based in Middlebury, Indiana. The company was founded in 1967 by Lloyd Jay Bontrager, at the suggestion of his wife, Bertha. Its name is derived from his middle name. The JAYCO company logo is a Blue Jay in flight. Its mascot is also a Blue Jay named "J.Jay". In 1970 the company built some 2,000 fold-down travel trailers and sold them throughout the United States and Canada. In 1971 they produced about 3,500 camper trailers. In 1976 JAYCO designed the first 5th wheel trailer with a full-height stand-up front bedroom. Presently JAYCO sells about 25,000 vehicles per year. In the 42 years that JAYCO has been in business, they have made over 600,000 vehicles.

Jayco reviews and complaints

Jayco is ranked 80 out of 410 in RVs, Motorhomes and Trailers category

Area Served

Canada, USA, Worldwide

Payment Methods

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