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New Reviewer

Jayco & dealership worst in recalls

Makayla Medina Customer support specialist This woman is the worst customer support specialist I've ever dealt with. I had to talk to three different people and each time each person gave me a different response on items that were recalled on my RV. Cost me thousands out of pocket. Don't buy a Jayco and their lies. And camping world won't return calls.

User's recommendation: Don't buy Jayco & their lies.

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ID
#3870942 Review #3870942 is a subjective opinion of poster.
Location
Middlebury, Indiana
Pros
  • Will sell it
Cons
  • Will not do recalls & they lie
Loss
$1329
Preferred solution
Price reduction

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New Reviewer

Don't trust jayco to send out recalls

Maby they save money that way.dont waste your time calling cs.buy from a co. That cares about their customers

User's recommendation: Don't by kayo junk.

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ID
#3817605 Review #3817605 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$275
Preferred solution
Full refund

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New Reviewer

Poor Quality and Customer Service

We bought a Jayco 2018 Eagle HT Fifth Wheel. It has spent more time in the shop than we have been able to use it. We spent $35k for the brand new fifth wheel and we had to return it to the shop the first week because the toilet leaked. A Jayco authorized repair...
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ID
#3817239 Review #3817239 is a subjective opinion of poster.
Location
Arbuckle, California
Pros
  • 2018 new
Cons
  • Falling apart
  • Repair facilities are not truly authorized
  • Customer service
Loss
$5000
Preferred solution
I would like to be able to use my fifth wheel or get it replaced with a new rv. Maybe have it returned as a lemon. We have been making payments on a fifth wheel we have not been able to use. Waiting for Jayco to authorize repairs.

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New Reviewer

Poor warranty

A simple radio/dvd/gps unit stumped the warranty department. Unable or unwilling to find a correct replacement. Great job of talking about replacing it. Final result was either take unit without all the features or live with it. If they don't take care of small claims what will they do on large one!!! Remember they are part of THOR and try to buy other brands.

User's recommendation: Try other brands.

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ID
#3590639 Review #3590639 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
Jayco Warranty
Pros
  • Nice unit
Cons
  • Treatment after the sale
Preferred solution
Let the company propose a solution

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New Reviewer

Horrible Customer Service

Jayco - Horrible Customer Service
Jayco - Horrible Customer Service
Jayco - Horrible Customer Service
Jayco - Horrible Customer Service
Jayco - Horrible Customer Service
Jayco - Horrible Customer Service
The quality of brand new camper is by far the worst Ive ever seen. Problem after problem with this. I have to pack more tools then anything when I go on trips. And Jayco customer service is the only thing worse then their quality control department. Never ever experienced what I am experiencing with Jayco. Very sad for a company to take advantage of people during a pandemic and leave you to figure it out. WILL NEVER RECOMMEND OR PURCHASE ANOTHER JAYCO PRODUCT!!!

User's recommendation: Do your homework. Read reviews. Quality is definitely went in the garbage for jaycos products.

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Featured
ID
#3586624 Review #3586624 is a subjective opinion of poster.
Pros
  • Nice layouts and features
Cons
  • Construction reliability customer service quality control
Loss
$1300
Preferred solution
Deliver product or service ordered

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New Reviewer

Cannot get warrenty service.

Defective slideout on unit. Unit is less than 4 months old. Service cent representative says there is nothing they can do.

User's recommendation: Do not buy.

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ID
#3546173 Review #3546173 is a subjective opinion of poster.
Location
El Paso, Texas
Product
Jayco Jay Feather Travel Trailer
Preferred solution
Let the company propose a solution
New Reviewer

Horrible customer service. Do not even try to resolve problems with with existing customers who need parts.

Was informed by customer service that the production of new campers is more important than making panels that I need for my Camper. I have had to cancel 3 camping trips because I keep postponing making the metal I need to fix the front of my camper.

User's recommendation: Would not recommend purchasing from them.

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ID
#3481323 Review #3481323 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$60
Preferred solution
Let the company propose a solution

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New Reviewer

Radio

Original review updated by user Mar 22, 2022
The soundstream radio touch spot for the shortcut rear camera did not work when I bought it. They had two years plus 3 more months to fix it, and they stalled until they could say it was out of warranty. All they did was reset it twice, and then they took my radio by...
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1 comment
#2178684

jayco has resolved my problem and paid me in full for the radio repair.

ID
#3425028 Review #3425028 is a subjective opinion of poster.
Location
Middlebury, Indiana
Cons
  • Stall on repairs to run out the warranty
Loss
$975
Preferred solution
Full refund
New Reviewer

I purchased a 2022 Jayco SLX 184BS

I purchased a 2022 Jayco SLX 184BS
Camping World of Davenport, IA was where I purchased but not have taken delivery of my camper. It has been a nightmare. The unit did not pass the inspection as the clean water tank sensors wiring is bad from the manufacturer. Therefore, against CW of Davenport suggestion, I refused to drive off with a brand new unit that did not pass inspection. Although, regrettably i have already paid for thus unit. Its been two weeks and the unit is still not fixed and every time I call I get the run around! I'm already regretting this purchase. I have read as long as I haven't take possession i still may have a chance to resend the deal. Im already so pissed off I dont want the damn thing any longer!

User's recommendation: DONT BUY FROM CAMPING WORLD OF DAVENPORT NOR JAYCO.

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1 comment
#2204076

We are in exactly the same boat I bought an SLX 195 RB. I’m handicapped and they don’t give a ***

ID
#3403993 Review #3403993 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa
Preferred solution
Full refund
New Reviewer

DO NOT BUY OR SERVICE at Crain RV in Benton AR! Service on these rigs is horrible, as confirmed by many negative reviews (all with the same story).

Units sit on lots for 6-8 weeks without being looked at. Wont return phone calls. Wont communicate. Many negative reviews about Crain RV in Benton AR

User's recommendation: Don’t buy/service at Crain RV Benton, AR.

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ID
#3345799 Review #3345799 is a subjective opinion of poster.
Location
Memphis, Tennessee
Preferred solution
Care that your reputation is being impacted by dealers that don’t meet minimum standards!!

Dissatisfied with the repairs on the Roof

Jayco - Dissatisfied with the repairs on the Roof
Jayco - Dissatisfied with the repairs on the Roof
Jayco - Dissatisfied with the repairs on the Roof
Jayco - Dissatisfied with the repairs on the Roof
Jayco - Dissatisfied with the repairs on the Roof
From the factory, the roof was not installed correctly. The sides were not wrapped and glued down. The repairs were made to correct this, but the roof rubber is loose, the factory customer service has denied the local dealer to replace the roof. I have been dealing with this since my wife and I purchased the camper last March. They have stated that if anything goes wrong with the roof in the warranty period, they will review again at that time. The warranty is 2 years, what do they care the roof is supposed to last 15 years.

User's recommendation: Do not purchase a camper that has problems with the roof until they have completed repairs to your satisfaction.

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ID
#3289177 Review #3289177 is a subjective opinion of poster.
Location
Cortland, Nebraska

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New Reviewer

Problem with entry door Seneca 37L 2021

Jayco - Problem with entry door Seneca 37L 2021
Seneca 37L 2021 My dealer LaMesa in Pt Saint Lucie, Fl just kept running me around for a year. Finaly they said i had to contact Jayco directly. When I contacted Jayco they said they were aware of the door issue. With that said still no resolution or communication. The entry door to the coach is poorly designed. It is very flimsy and warped at the top and the bottom. You can see it flaps in and out while driving down the road. It is locked with both locks. I have been dealing with this sense September 2020 and still no resolution. I hear a number of customers with the same issue for 2021 coaches and even 2022 year.

User's recommendation: check the entry door of the coach.

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1 comment
#2134747

Still no answer from Jayco. They admit they know of the problem with the coaches and are working on a solution. After a month still no reply back to me regarding a plan or solution.

ID
#3267908 Review #3267908 is a subjective opinion of poster.
Location
Vero Beach, Florida
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

Part ordered 11/15/2021

Ordered Jayco warranty part fog light 11/15/2021, still waiting 01/04/2022. Asked for new part, request denied. Nothing good to say about Jayco parts department or customer service. Forced to pay to have the part installed. Hoped Jayco would cover the install cost!!!?

User's recommendation: Avoid.

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ID
#3229603 Review #3229603 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Motorhome class a
Cons
  • Parts service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Double pane windows (Buyer beware)

Jayco - Double pane windows (Buyer beware)
Original review updated by user Jan 17, 2022
1-17-22 Update,, Got email from jayco & lci refusing to pay labor cost to replace defective window. I let them know i'll be moving this issue to the attorney general.12-31-21, update ,, Jayco well not pay to replace windows after there 2 year warranty,, Double pane...
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ID
#3116768 Review #3116768 is a subjective opinion of poster.
Location
Lady Lake, Florida
Pros
  • Nice layouts
Cons
  • Poor quality control
Loss
$1000
Preferred solution
Cover a installed dual pane windows and replaced windows on a unit that is less than three years old.
New Reviewer

Tons of problems.

We bought a 2018 28.5rsts and have had 39 problems. The latest is the worst. We took it in for work and found out that the cross braces on the frame had busted and let the frame bow out and twist making it untowable. Now Jayco says iti is out of warranty and they...
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ID
#3031147 Review #3031147 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$1000
Preferred solution
Let the company propose a solution

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