We purchased our 1st Jayco (new), a 24B Entegra Odyssey, having initial issues - not accepting the unit (new) on six separate occasions until such time the unit was acceptable for delivery wishing all the deficiencies fixed... After the repairs were made, taking ownership, we did enjoy our 24B.
Realizing, however, it was a bit too small, we sold the unit some eight months later and purchased our 2nd (again new) Jayco Entegra Odyssey - this time a 30Z. Two units in less than one year... That fact - buying two units in such a short period of time - clearly had no bearing on how Jayco treats its customers, especially when it comes to warranty work... With less than 4,400 miles on the unit, the drive shaft just about fell out of our 30Z while driving, with FORD reporting the unit was not built properly when stretching the chassis and drive train.
As the drive shaft started to come apart (while driving) the hanger (carrier) bearing, universals, etc, ran out of plum causing a bad wobbling, causing too, damage to the transmission - equating to a repair bill of some $11,189.16... Long story short: Jayco agreed to cover the drive shaft, carrier bearing, etc, but not the transmission... Why? Jayco's contention it was not their fault...
It took seven weeks, countless phone calls, the grateful assistance of the FORD dealer, and the threat of a lawsuit, that Jayco eventually agreed to pay for the repairs... Again, seven weeks later...
My family and I have purchased five Jayco's over the past five years, having 'warranty issues' with all, knowing Jayco is very, very slow to react to their customers' needs, as well as not being willing to address their own incompetence. Knowing now, from this latest experience - a situation where Jayco should have stepped up to the plate day one, not seven weeks later - I would not recommend buying a Jayco, any Jayco, in that 'customer service' simply does not exist in Jayco's company vocabulary.
User's recommendation: No.
Location: Cape Coral, Florida
Thank You for Your Reply! We are processing your message.